The System Upgrade has been successfully completed.
Over the past year, Merchants has taken steps to plan for this System Upgrade. After announcing the merger with SouthPoint Bank, we shifted gears to merge with SouthPoint’s systems, rather than complete a separate upgrade.
This upgrade will allow us to improve our services and efficiency, as well as accommodate growth. With our new upgraded system, we will be able to enhance our customers’ experiences by being able to offer you the most up-to-date products and services – all delivered with the extraordinary customer service you have come to expect.
Please see details regarding the upgrade below. If you have any questions during this transition, please do not hesitate to reach out to your local branch or call us at 256-734-8110.
Routing and Account Numbers
Your Merchants account numbers will not change. Additionally, your existing routing
number 062203078 will remain the same.
The new online banking platform is now available. Your username and password will be the same, but after login you will see SouthPoint Bank branding. You may need to confirm your identity using a one-time security code. If your current phone number is not listed as an option, please contact us to update your information.
As of Monday, April 4, the Merchants mobile app will no longer work. Please delete your current Merchants mobile app and download the SouthPoint Bank mobile app from your device’s app store.
Your current Merchants debit card will continue to function as normal. You will receive a new contactless debit card later this summer.
Make sure we have your current phone number. If you’ve changed your number recently, let us know. When logging on the new online banking, you will verify your identity using this phone number.
You may continue to use your existing Merchants checks.
Bill Pay, Transfers, and Images
Your existing Bill Pay and ACH settings will move to the new online banking. Deposit images on transactions will not move to the new online banking.
Statements will run through April 3. April statements will begin April 4. All statements after this date will follow a monthly statement cycle, beginning the first of the month and ending the last day of the month. Additionally, loan statements will now be consolidated to the first and last day of the month.
Together We’re Making Banking In Alabama Way Better
Merchants Bank of Alabama is joining the SouthPoint Bank family. This is an exciting time as two leading community-focused banks are joining forces to serve you way better. We believe that our two banks are stronger as one and as we turn 115 years old, there’s simply no better way to mark our anniversary as one of the longest running community banks in the state.
This Isn’t Just About Change, The Good News Is What’s Not Changing
As we become a division of SouthPoint Bank, we’re still Merchants Bank of Alabama delivering our own style of way better banking. As we join together, it’s important for you to know that the way you do business with the Merchants team is not changing. Instead of losing our local character, our merger fuels a banking model based on the character of our bankers. The people you have come to rely on, can now offer you even more. This is vital to local banking that takes really knowing you. So, check out our many exciting new banking features in the Merger FAQ below and look for the same smiling faces at your local branch.
Growing A Way Of Banking That Makes Communities Way Better
Two great local Alabama banks are merging, but it’s our communities that will grow. Both a big part of the communities we serve, this merger will give our combined footprint a big leg up, with bankers and local leadership who offer the legendary customer service of two banks known for relationship banking.
During the transition ahead, we will keep you fully informed every step of the way, so you know just what to expect. This page will answer any questions you may have and provide a quick overview of some key points. Please take a few moments to review this information and check back for important updates.
We are excited that the two banks will officially become one on January 6, 2022. We’ve spent a lot of time getting to know each other and are convinced we’re better together than we were as two separate banks. SouthPoint shares our culture of customer service and together we can offer you a bigger share of products and features. And the best news is that by joining forces, it’s our local bank model that expands, not just our two banks.
For Merchants customers, it will be business as usual with the same great service you’ve grown to expect from us. The Merchants Bank brand founded in 1907 in Hanceville, Alabama, will continue to operate under its current name as a division of SouthPoint Bank. Founded in 2005, SouthPoint Bank is also headquartered in Alabama with five convenient branch locations in the Birmingham area. To learn more, go to southpoint.bank >
“When you combine two great banks and you don’t change either one of them, now you can capitalize on the strength of each other. This could be one of the most perfect mergers in the state of Alabama.” – Charlie NeSmith
Merchants Bank is merging with SouthPoint Bank, but it’s the advantages to customers that got huge. Two of the top community banks in the state combining forces to create one stronger $1 billion asset bank has a lot of banking advantages. Merchants now gains SouthPoint’s commercial and mortgage lending capabilities, while keeping our deep local roots and community relationships that go back generations.
We’re better together because we’re building on each other’s strengths to create a real synergy that gives you bigger resources to grow. As a larger bank our local bankers will have more lending power, yet still giving you the powerful advantage of decisions made right here. This in turn will create more local jobs and help to grow our hometowns. Another key advantage is we’re combining the best of both banks’ products and mobile technology meaning we’ll have much more to offer. If you’re a Merchants customer working in Birmingham, you’ll now have five convenient SouthPoint locations to serve you. From a home lending perspective, our customers will be able to take advantage of SouthPoint’s significant mortgage lending operation. Again, blending the best of what each bank has to offer together, creates way better banking.
No! In fact, some of the merged bank’s key functions in the areas of human resources, IT and more will be based here in Cullman. Our local market will continue to operate out of our current headquarters.
Not at all. There will be no layoffs or branch closures. Again, for Merchants customers, it will be business as usual with the same familiar faces that are always a welcome sight.
Yes. In fact, we’re streamlining our decision-making and our approval process will become easier and more local than it’s ever been before.
Until the pre-scheduled System Upgrade in April, you will continue to login to online banking as usual. Even after the System Upgrade, you can continue to login as usual on the Merchants website, but you will be directed to the SouthPoint Bank online banking system.
In April 2022, we will implement a System Upgrade that combines the two banks’ computer systems. These systems manage our major banking functions, and the upgrade will help us improve our services and efficiency. This update was scheduled to occur even before the merger was announced.
We expect to add a single digit to all account numbers during the System Upgrade. You will be notified by mail and on this webpage with more details well in advance.
You may continue to use your current debit card until the System Upgrade. You will be issued a new Merchants Bank debit card with new added features. You will be notified by mail and on this webpage with more details well in advance.
Yes! We will continue to honor existing Merchants Bank checks. When you reorder, your new checks will feature the SouthPoint Bank routing number and your updated account number.
Until the pre-scheduled System Upgrade in April, you will continue to use your Merchants mobile app as usual. After the System Upgrade, you will need to download the SouthPoint Bank mobile app. You will be notified by mail and on this webpage with more details well in advance.
We are working to combine the two banks’ checking products. For most Merchants customers, your product will be very similar but with a new name. You will be notified by mail and on this webpage with more details well in advance.
Please stop by your local Merchants branch, or call us with questions during regular business hours.